Sobering thoughts from Steve Fox, editor in chief at InfoWorld magazine:
Allan Lees, a CIO who oversees an environment of Macs and PCs. Based on his analysis of help-desk tickets, he concludes, “We spend three times as long supporting Macs, per machine, as we spend supporting Windows environments. Although Macs represent 36 percent of our total desktop machines, we actually spend more hours in total on Mac issues than on Windows issues.”
Yikes – anyone get that? Yeah, I know – they just look so darn cool.